CERT PECB ISO-IEC-20000-FOUNDATION GUIDE & ISO-IEC-20000-FOUNDATION LATEST EXAM PDF

Cert PECB ISO-IEC-20000-Foundation Guide & ISO-IEC-20000-Foundation Latest Exam Pdf

Cert PECB ISO-IEC-20000-Foundation Guide & ISO-IEC-20000-Foundation Latest Exam Pdf

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Tags: Cert ISO-IEC-20000-Foundation Guide, ISO-IEC-20000-Foundation Latest Exam Pdf, ISO-IEC-20000-Foundation Latest Braindumps Questions, Trustworthy ISO-IEC-20000-Foundation Exam Content, Guaranteed ISO-IEC-20000-Foundation Questions Answers

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ISO-IEC-20000-Foundation Latest Exam Pdf, ISO-IEC-20000-Foundation Latest Braindumps Questions

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PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:

TopicDetails
Topic 1
  • This domain explains the foundational ideas and principles behind service management and the purpose of a Service Management System (SMS) as described in ISO
  • IEC 20000-1. It covers the importance of structuring services to meet both business needs and customer expectations, ensuring quality and continual improvement.
Topic 2
  • Fundamental Concepts and Principles of Service Management and the SMS Based on ISO
  • IEC 20000-1:
Topic 3
  • ISO
  • IEC 20000-1 Requirements for an SMS: This domain delves into the specific requirements of ISO
  • IEC 20000-1 for establishing, implementing, maintaining, and continually improving an SMS. It includes defining roles and responsibilities, risk management, process integration, and performance measurement.

PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q38-Q43):

NEW QUESTION # 38
What kind of request would qualify as a service request?

  • A. A request for information
  • B. A request for a design change
  • C. A billing inquiry
  • D. A request to terminate a subscription

Answer: A


NEW QUESTION # 39
To establish the objectives, processes, and procedures necessary to deliver results, that are in accordance with customer requirements and the organization's policies, IT service management must be planned. What must always be included in the service management plan?

  • A. The service continuity procedures
  • B. The interfaces between the business processes
  • C. The technology to support the service management system
  • D. The procedure for dealing with emergency releases

Answer: C


NEW QUESTION # 40
How many years is an ISO/IEC 20000-1 certificate valid for the Certification scheme?

  • A. Five
  • B. Three
  • C. Two
  • D. One

Answer: B


NEW QUESTION # 41
What is the relationship between ITIL and ISO/IEC 20000?

  • A. They have similar management systems
  • B. ISO/IEC 20000 is based on ITIL
  • C. Both use the same Plan-Do-Check-Act methodology
  • D. They are aligned

Answer: A


NEW QUESTION # 42
Why would organization adopt ISO/TEC 20000?

  • A. To certify their services
  • B. To confirm that all ITIL guidelines have been implemented
  • C. To certify their products
  • D. To review the Service Management System (SMS)

Answer: D


NEW QUESTION # 43
......

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